Privacy Policy
This Privacy Policy explains how Fold Technologies LLC (“Fold,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our website, mobile applications, and related services (collectively, the “Platform”).
1. Information We Collect
Account Information
- Name
- Email address
- Phone number
- Full address
Order & Service Information
- Pickup and delivery addresses
- Special instructions
- Estimated laundry weight
- Laundry and service selections
- Timestamps, pricing breakdowns, and tips
Location Information
We collect precise GPS location data from customers and drivers only while the application is actively in use. We do not collect location data in the background.
Photos
Pickup and delivery photos may be captured by drivers and stored to support order verification, issue resolution, and customer support.
2. Communications
We may contact you via email, SMS, push notifications, or in-app messages for operational, transactional, and support purposes. Communication services are provided through third-party providers such as Twilio.
3. Payments
Payments are processed securely by Stripe. Fold does not store full credit or debit card numbers.
- Last four digits of the card
- Payment method brand
- Invoices and receipts
4. How We Share Information
- Laundromats: name and order details required to perform services
- Drivers: name, phone number, address, and delivery instructions
- Service providers: Firebase, Google Maps, Twilio, Stripe
We do not sell your personal information.
5. Cookies & Website Data
Our website uses cookies and similar technologies to maintain sessions, enable login functionality, and improve performance. These are essential cookies required for platform operation.
6. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights & Choices
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
Requests may be submitted by contacting us at the email addresses below.
8. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and limit the use of personal information. Fold honors these rights as applicable.
9. Children’s Privacy
Fold’s Platform is intended for users aged 18 and older. We do not knowingly collect personal information from children.
10. Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. Updates will be communicated through the website, app, or email. Continued use of the Platform constitutes acceptance of the updated policy.
12. Contact Us
Privacy & Legal: nazim@itsfolded.com
Support: support@itsfolded.com